Surena Travels Pvt Limited ("we", "us", "our") respects your privacy. This Privacy Policy explains what personal information we collect through www.surenatravels.lk, how we use it, and your rights regarding it.

2.1 Information We Collect

• Booking/contact details: name, phone number, email address, pickup/drop-off points, travel dates, seat preferences, and parcel sender/recipient details.
• Payment information: when you pay online, your card/payment details are entered directly into our payment gateway's secure payment page. We do not collect, see, or store your full card number, CVV/CVC, or card PIN. We only receive a transaction reference, status (success/failure), and the last 4 digits of the card (if provided by the gateway) for record-keeping.
• Technical data: IP address, browser type, device information, and cookies collected automatically when you browse the Website (see Section 2.5).
• Communications: records of calls, emails, or messages you send us for bookings or support.

2.2 How We Use Your Information

We use the information collected to:

• process and confirm bus ticket bookings and parcel bookings;
• communicate booking confirmations, schedule changes, cancellations, and delivery updates;
• process refunds and resolve payment disputes;
• respond to customer service enquiries and complaints;
• comply with legal, tax, and regulatory obligations in Sri Lanka;
• improve our Website and services.

We do not sell or rent your personal information to third parties for marketing purposes.

2.3 Sharing of Information

We may share limited information with:

• Payment gateway/acquiring bank (PayHere) — solely to process your payment securely.
• Law enforcement or regulators — where required by Sri Lankan law.
• Service providers who help us operate the Website (e.g. hosting, SMS/email providers), under confidentiality obligations.

We do not share your information with any other party for their own marketing use.

2.4 Data Security

We apply reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All online payments are processed over an encrypted (HTTPS/TLS) connection through our PCI-DSS compliant payment gateway. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

2.5 Cookies

Our Website may use cookies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings; this may affect certain features of the Website.

2.6 Data Retention

We retain booking, payment reference, and communication records for as long as necessary to fulfil the purposes described above and to meet our legal, accounting, or tax obligations (typically 5 years from the date of the transaction).

2.7 Your Rights

You may contact us to:

• request a copy of the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your information, subject to our legal/record-keeping obligations;
• withdraw consent for marketing communications.

To exercise these rights, email surenatravels@gmail.com.

2.8 Children's Privacy

Our Website is not directed at children under 18. We do not knowingly collect personal information from children without parental/guardian involvement (e.g. booking on behalf of a minor traveller).

2.9 Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.

2.10 Contact Us

Surena Travels Pvt Limited, No. 83, Munai Street, Batticaloa 30000, Sri Lanka

Tel: +94 77 107 5670 | Email: surenatravels@gmail.com