Please read these Terms & Conditions ("Terms") carefully before using www.surenatravels.lk (the "Website") or booking any service with Surena Travels Pvt Limited ("Surena Travels", "we", "us", "our"). By booking a ticket, requesting a parcel service, or making a payment through the Website, you ("Customer", "you") agree to be bound by these Terms.
3.1 About Us
Surena Travels Pvt Limited is a passenger transport and courier/parcel service operating primarily between Batticaloa and Colombo, Sri Lanka, registered at No. 83, Munai Street, Batticaloa 30000. Business Registration No.: DS/MN/C/BR/1604.
3.2 Services Offered
- Scheduled and hired bus/passenger transport services.
- Parcel/courier transport services between serviced routes. Parcels are carried office-to-office and must be collected by the recipient from our office at the destination; we do not offer doorstep/home delivery.
- Bookings can be made via phone, in person, or through the Website (where online booking/payment is enabled).
3.3 Bookings and Payments
- All fares are quoted in Sri Lankan Rupees (LKR) and are inclusive/exclusive of applicable taxes as displayed at checkout.
- A booking is confirmed only once full payment (or the applicable deposit) is received and a confirmation is issued (by SMS, email, or verbal/phone confirmation).
- Online payments are processed through our authorised third-party payment gateway. By making a payment, you confirm that the card/payment method used belongs to you or that you are authorised to use it.
- We reserve the right to decline or cancel any booking suspected of fraud, error in fare, or unauthorised payment, in which case any amount paid will be refunded in accordance with our Refund Policy.
3.4 Customer Responsibilities
- Provide accurate personal, contact, and travel/parcel details at the time of booking.
- Arrive at the boarding point at least 15 minutes before scheduled departure. Surena Travels is not responsible for missed departures due to late arrival.
- For parcels, accurately declare the contents, weight, and value. Prohibited or illegal items must not be sent through our parcel service.
- The sender is responsible for informing the recipient that the parcel must be collected in person from our office at the destination, along with the parcel receipt/reference and valid identification. Surena Travels does not deliver parcels to a home or business address.
3.5 Our Responsibilities and Liability
- We will make reasonable efforts to operate services on schedule but do not guarantee arrival/departure times, which may be affected by traffic, weather, road conditions, or circumstances beyond our control.
- Our liability for delay, loss, or damage to parcels is limited to the value declared at the time of booking, whichever is lower, except where such limitation is not permitted by Sri Lankan law.
- We are not liable for indirect or consequential loss (e.g. missed connections, loss of business) arising from delays or cancellations.
- Nothing in these Terms limits any liability that cannot be excluded under the laws of Sri Lanka, including liability for death or personal injury caused by our negligence.
3.6 Cancellations, Amendments and Refunds
Cancellations, amendments, and refunds are governed by our Refund & Cancellation Policy (Section 1), which forms part of these Terms.
3.7 Conduct on Board
Passengers must comply with driver/staff instructions, refrain from carrying illegal or dangerous items, and behave in a manner that does not endanger other passengers or staff. We reserve the right to refuse or remove any passenger who violates these conditions, without refund.
3.8 Intellectual Property
All content on the Website (text, logo, images, design) is owned by or licensed to Surena Travels Pvt Limited and may not be copied or reused without our written permission.
3.9 Third-Party Payment Gateway
Payments made through the Website are processed by a licensed, PCI-DSS compliant third-party payment gateway (Pay Here). We are not responsible for any downtime, error, or issue arising directly from the payment gateway or your bank/card issuer, though we will assist in resolving disputed or failed transactions.
3.10 Governing Law and Disputes
These Terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
3.11 Changes to These Terms
We may revise these Terms from time to time. Updated Terms will be posted on this page with a revised "Last updated" date and apply to bookings made after that date.
3.12 Contact Us
Surena Travels Pvt Limited, No. 83, Munai Street, Batticaloa 30000, Sri Lanka
Tel: +94 77 107 5665 / 065 222 6152 / 065 222 9152 | Email: surenatravels@gmail.com