Welcome to Surena Travels Pvt Limited! These Terms and Conditions ('Terms') govern your use of our services and website. By using our services, you agree to these Terms. Please read them carefully.
We provide passenger transport services between Batticaloa and Colombo. Our services include comfortable seating, USB charging, and free water bottles. We also offer parcel services.
Bookings can be made through our website or directly at our office. Payment for services must be completed at the time of booking. We accept various forms of payment as detailed on our booking page.
Cancellations must be made at least 24 hours before the scheduled departure time to receive a full refund. Refunds will be processed in accordance with our refund policy, which is available on our website.
You are responsible for ensuring that you arrive at the designated pickup location on time. We are not responsible for any delays or issues caused by factors outside our control.
Our liability for any loss or damage arising from our services is limited to the maximum extent permitted by law. We are not liable for any indirect, incidental, or consequential damages.
We reserve the right to modify these Terms at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated Terms.
If you have any questions about these Terms and Conditions, please contact us at:
Surena Travels Pvt Limited